http://www.teamviewer.com TeamViewer lets you connect to any PC, Server, or Device on any platform around the world within a few seconds. Remote control a device as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. ITbrain, a valuable remote monitoring, IT asset tracking, anti-malware, and cloud backup solution, complements TeamViewer's portfolio of solutions
  • Diagn
  • File Transfer
  • Live Chat
  • Remote Control
  • Screen Sharing
  • Session Recording
  • Session Transfer
http://www.instanthousecall.com

This product is an excellent addition to the computer tech's "bag of tricks". You do not need to install the software on the customer end to run the program. The software has the ability to run auto repair which is virtually hands free and can even be set up for use with no attendance on the guest system. There are a bunch of utilities that you can run from scanning for malware, to tweaking your system all remotely. The one click automation makes it very easy to run a set of utilities to repair some of the most common issues.

The website overs a free trial so that you can get a feel for the interface. They also offer product branding, detailed reports and online or in application client billing. Head over to their website and you can see a sample of what this software can do for your business.

  • Diagnostic Tools
  • Feedback Collection
  • File Transfer
  • Live Chat
  • Remote Control
  • Screen Sharing
  • Session Recording
  • Session Transfer
http://www.bomgard.com Bomgar is the leader in Secure Access solutions that empower businesses. Bomgars leading remote support, privileged access management, and identity management solutions help support and security professionals improve productivity and security by enabling secure, controlled connections to any system or device, anywhere in the world. More than 10,000 organizations across 80 countries use Bomgar to deliver superior support services and reduce threats to valuable data and systems. Bomgar is private
  • File Transfer
  • Live Chat
  • Remote Control
  • Screen Sharing
  • Session Recording
  • Session Transfer
http://www.solarwinds.com A remote IT administration & management software lets you remotely control Windows, Mac OS X, and Linux computers so you can quickly support 1,000s of end-users without having to leave your desk. DRS is a complete remote assistance solution that includes desktop remote control and the ability to administer Windows tasks remotely from a single, central console.
  • File Transfer
  • Live Chat
  • Remote Control
http://www.remoteutilities.com

Remote Utilities is remote desktop software for network administration in a Windows domain and remote support over the Internet. It can be integrated with Active Directory and provides remote installation across multiple PCs over LAN and via the Internet. Remote Utilities can run as a service and grant full control over the remote PC to the administrator in 15 different connection modes. Various customization option, including adding your own logo and welcome text are available.

A free stand-alone self-hosted server is available with the program for building an autonomous and self-reliant remote support solution on your premises.

  • Remote access over LAN or VPN
  • Remote access over the Internet
  • Unattended access
  • Attended access
  • UAC support
  • RDP-over-ID
  • Unlimited one-to-many sessions
  • Self-hosted server
  • Proxy server support
  • Connect through Host

 

http://www.aeroadmin.com AeroAdmin is free remote desktop software which doesn't require installation and configuration. It's ready for use right after downloading and easily connects computers in different local area networks, behind NAT.
  • Instant remote desktop connection and control.
  • Spontaneous customer techsupport.
  • Access to remote files.
  • Remote office.
  • Unattended access
http://www.tightvnc.com/ TightVNC is a free remote control software package. With TightVNC, you can see the desktop of a remote machine and control it with your local mouse and keyboard, just like you would do it sitting in the front of
  • free for both personal and commercial usage, with full source code available,
  • useful in administration, tech support, education, and for many other purposes,
  • cross-platform, available for Windows and Unix, with Java client included,
  • compatible with standard VNC software, conforming to RFB protocol specifications.
http://www.realvnc.com

This is a version developed by some spin-off developers from AT&T. The RealVNC team is also offering a commecial enterprise version and has developed a very interesting box called KVM-via-IP that promises to make any KVM switch remotely accessivle over TCP/IP.and accessible with any VNC viewer.